Return Policy

At Sadastore.shop, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our return policy below:

Eligibility for Returns:

1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 10 days of receiving your order to initiate a return or exchange.

2. Incorrect Item Received: If you receive an incorrect item, please contact us within 10 days of receiving your order to arrange for the correct item to be sent to you or to initiate a return.

4. Change of Mind: If you simply change your mind about a purchase, we may accept returns or exchanges on a case-by-case basis within 10 days of receiving your order. Please note that return shipping costs will be the responsibility of the customer.

Conditions for Returns:

1. Unused and Unopened: Returned items must be unused, unopened, and in the same condition as when you received them. Items must be returned in their original packaging with all tags and labels intact.

2. Proof of Purchase: To be eligible for a return, you must provide proof of purchase, such as a sales receipt or order confirmation email.

Return Process:

1. Contact Us: To initiate a return or exchange, please contact our customer service team at +923164494546. Please include your order number and the reason for the return or exchange in your message.

2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item(s).

4. Return Shipping: Please securely package the item(s) you wish to return and ship them back to us using a trackable shipping method. Return shipping costs will be the responsibility of the customer, unless the return is due to a damaged, defective, or incorrect item.

6. Inspection and Refund/Exchange: Once we receive your returned item(s), we will inspect them to ensure they meet our return policy criteria. If your return is approved, we will process a refund to your original method of payment or provide a replacement item, depending on your preference.

Exclusions:

1. Final Sale Items: Certain items may be marked as final sale and are not eligible for returns or exchanges. These items will be clearly indicated on the product page.

2. Hygiene Products: For hygiene reasons, certain items such as underwear, swimwear, and earrings may not be eligible for return or exchange unless they are unopened and unused in their original packaging.

4. Contact Us:

If you have any questions or concerns about our return policy, please contact us at +923164494546

Changes to Return Policy:

We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting to the website.

Thank you for shopping at Sadastore.shop. We appreciate your business and aim to make your shopping experience enjoyable and hassle-free.